A lot of persons who start using their 1st web hosting account, or change companies, usually have inquiries with regard to how certain procedures are performed or run into difficulties when setting up various things, including e-mails, site settings, and so on. This is why, some web hosts have compiled documentation with the most popular questions and problems so as to help their customers get information quickly and seamlessly. As a result, the help desk support team members can devote more time to real issues that particular customers may be facing, as the solution for the smaller things will be available on the web and clients will be able to solve them without having to get in touch with the client care team. Having exhaustive documentation is extremely important, particularly for new customers with no experience whatsoever, because the hosting service involves an enormous number of functions and many people can get perplexed about what action to take. A good information repository can both help you carry out the procedures that you need and learn how the web hosting service functions as a whole.

Extensive Online Documentation in Shared Website Hosting

Our shared website hosting plans come with an elaborate knowledge base where you can find information on all the obstacles that you might face and their solutions. You can read how to create and administer a mailing list, how to use an .htaccess config file, or how to continue in case the settings of your mail client are correct, but you are unable to send email messages, for example. We have tried our utmost to be as comprehensive as possible and to encompass all the available options so as to help you save time and efforts and to provide you with different solutions for every issue. The knowledge base features informative articles too – both general ones about the hosting service as a whole, and more specific ones, which will help you get familiar with the functions and features of the Hepsia Control Panel. You can find relevant articles about specific features and functions in each section of the Control Panel, whilst if you would like to see the entire list of articles, you can go to the Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our company’s semi-dedicated servers come with a rich online article repository where you can find any info that you might need about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We have created it on the basis of the feedback that we’ve acquired from our customers throughout the years and, as a result, our articles deal with specific problems that you may come across and suggest the best means of solving them, for example getting a 500 Internal Server Error message or not being able to send emails from your computer even though you have the right SMTP settings. The articles are available in each and every section of the Control Panel and you can access them whenever you want. They can help you enhance your knowledge not only about our platform, but also about the hosting realm as a whole, as they feature detailed guidelines and general info such as what file permissions or cron jobs are.