24/7 Customer Support in Shared Website Hosting
All our Linux shared website hosting packages offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our website hosting services before you make a purchase or you're a current customer and you have any question or a problem, you can contact us any time, which includes weekends and holidays. We have numerous channels to get in touch with us - several phone lines around the world for your convenience plus live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more complex issues or any troubles that require more time to analyze and handle. In contrast to various other website hosting suppliers, our trouble tickets have a warranted maximum reply time of only one hour, which means that whatever the problem is, it'll be resolved on time and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you are able to reap the benefits of our 24/7 tech support services even on public holidays. All of your sites will be available all of the time and so will we. With numerous connection options, you can select the optimal approach to contact us and inquire about our services if you do not have an account yet, or request assistance if you're already among our customers. You're able to give us a call, have a chat with a live agent, send an email or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature 1-hour reply time guarantee, although it rarely takes over 20 min to get assistance irrespective of the complexity of the problem. Using our customer and technical support services, we'll be available for you whenever you need us, not a couple of days after that.
24/7 Customer Support in VPS
Every single virtual private server plan that we offer includes 24/7 customer and technical support, which means that in case you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you can contact us at any moment, even holidays and weekends. For your convenience, we supply different methods of communication - telephone support with several local numbers worldwide, live chat, e-mail messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues since it will be much easier to monitor what is going on. The maximum guaranteed reply time for all the emails and tickets is one hour, however it rarely takes that long to get assistance. In case you obtain the Managed Services upgrade that we offer, our admins will also support you with any third-party software issues.
24/7 Customer Support in Dedicated Hosting
All the dedicated server packages that we offer come with 24/7 support via various methods of communication and with a 1-hour maximum response time guarantee. In case you want to find out more about the packages or you have any kind of billing or general questions, you'll be able to call one of the local numbers that we have internationally or you may use our live chat service and talk to a live representative. For strictly tech difficulties which need some help from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to track a given issue. The answer time for them rarely surpasses 30 minutes, so that you can forget about waiting for a whole day in order to get assistance. Our support service is available for all of the server-related matters, which includes the pre-installed software. In the event that you'd like to receive support for third-party apps, you may consider adding the Managed Services upgrade that we provide for all the plans.