In case you’ve bought a hosting plan and you’ve got certain queries about a specific function/feature, or in case you have experienced a certain issue and you need help, you should be able to contact the respective help desk staff. All web hosts deploy a ticketing system no matter if they provide other ways of contacting them along with it or not, because of the fact that the most efficient way to resolve an issue most often is to open a ticket. This kind of correspondence makes the responses sent by both sides easy to track and permits the help desk team members to escalate the situation in case, for instance, a system administrator has to intervene. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you’ll have to have no less than 2 different accounts to contact the customer support team and to actually manage the hosting space. Non-stop logging in and out of different accounts might be a burden, not to mention the fact that it takes a very long period of time for the vast majority of web hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we are using for our Linux shared website hosting packages is not separate from the web hosting account. It’s an integral part of our all-in-one Hepsia Control Panel and you will be able to visit it at any specific time with only several clicks, without the need to sign out of your hosting account. The ticketing system comes with a quick-search field, which will help you find any trouble ticket that you have submitted in the past, if you need it. You can also read knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to deal with a specific problem even before you actually send a ticket. The response time is no more than 1 hour, which goes to say that you can obtain timely assistance at any specific moment and if our help desk team recommends that you do something inside your account, you can do it momentarily without needing to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we use is integrated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, which implies that you will not require a different platform to touch base with our help desk staff – you can do this on the spot in case you chance upon an issue. Sending a new ticket takes a couple of clicks of the mouse and tracking down an older one is just as simple. With our smart search functionality, you can swiftly track down any ticket that you have already posted. You can post a ticket whenever you wish as our client support team representatives are at your disposal around the clock and answer in no more than an hour, although it rarely takes that much to receive support. With Hepsia, you will have everything in one single location and you can forget about having to log in and out of two or more platforms to fix a simple problem.