A live chat is among the ways of communication offered by some hosting providers as a part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or tech support. This method of contact is faster compared to a support ticket and it makes it less likely to misspell or misunderstand something as compared to a phone call with a representative. Furthermore, if the trouble that you experience requires some time to be reviewed and dealt with, you're able to do something else in the meantime instead of just waiting, as you would have to do when you call. You can also employ a live chat support service totally free provided that you have Internet access even when your hosting provider is located in another country and they do not have a local phone number that you can call.

Live Chat Support in Shared Website Hosting

As we believe that various troubles can be resolved when you speak to a live person, we offer a live chat service for all our potential and current customers. Our chat is accessible every day and our support representatives will help you with a number of questions and situations. In case you aren't our customer yet, you can learn more about our shared website hosting packages and the hosting environment in general so as to be certain that your sites will run efficiently on our servers. If you already have an account and you've got some questions or you encounter any kind of problems with some of our services, you can get in touch with us through the live chat and we will provide the needed info or help you troubleshoot the issue. You'll have to open a support ticket for specific troubles which need more time or the help of a system administrator, still for a number of common problems you'll get help right away.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we provide with our Linux semi-dedicated hosting packages, you'll be able to find the answers for any questions you have or get lots of issues taken care of instantly. Our chat service is available every day, so you can speak to a representative even on holidays and weekends. In the event that you're not sure which package would be better for your web sites or if our leading-edge cloud hosting platform covers some system requirements, you may join the live chat before you purchase anything. If you're a current customer, you are able to find more details about billing issues, account settings and various common technical issues you may experience, let's say when you can't install an e-mail account in a client on your personal computer. Our live chat will save you time and effort no matter where you are or when you get in touch with us.