Should you ever experience a problem with your website and be incapable of resolving it, ask the web hosting provider’s customer support staff to assist you to bring the site back online. A quick resolution would be the perfect scenario, but many companies respond within twenty four hours and even more, all the more so if you’re doing business with a reseller. Even if your problem can be resolved swiftly, your site may not function satisfactorily or it may not be reachable whatsoever for a long period of time, so you may lose prospective clients because it is very unlikely that anyone would go back to a site that is inoperational. With that said, you should make sure not only that you can reach your web hosting company, but also that they can answer and assist you in a well-timed fashion. If an app update does not go as planned or if you erase something unintentionally, for instance, the website should be fixed swiftly in order to avoid extended downtime.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed max response time for any trouble ticket that you submit or any e-mail that you send is only 1 hour, even if you contact us during weekends and national holidays. Whatever the essence of your issue or question may be, we’ll help you instantly and will provide you with the necessary info to sort out any problem with your websites. The real reaction time normally does not surpass 15-20 minutes, which suggests that you can just forget about waiting around for hours to get an issue fixed or what is even worse – waiting one whole day only to obtain a response that more information is needed whilst nothing is fixed. We’ll assist you in a timely manner simply because we know just how costly time can be in the dynamic Internet era. The one-hour reply guarantee applies to any billing or technical question that you might have associated with our Linux shared website hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a customer support ticket from your web hosting Control Panel or write an email regarding your semi-dedicated server, you’ll receive a response within no more than sixty minutes. You can get in touch with us whenever you like in regards to general, technical or billing issues and due to the fact that we are available 24/7/365, you’ll invariably receive assistance in a timely fashion. Depending on the particular issue or question, we will supply you with more details, resolve the obstacle if it has been caused by something that’s within our reach or instruct you on what steps to take if you need to tweak a specific setting for a web app that we cannot access. You can just forget about waiting around for an entire day for each answer. As a matter of fact, in most cases we reply to emails and tickets within 20-25 minutes max.