Phone Support in Shared Website Hosting
If you choose to obtain one of our Linux shared website hosting packages, you'll be able to speak with our support crew via phone for 14 hrs per day. We can assist you in choosing the ideal plan for your sites since we are aware that it's better to discuss this kind of matters with a live person. If you already own an account, we can help you with all of your sales/billing questions as well as general issues, even with some technical matters which don't require a lot of time or escalation to a system administrator because it will be better to open a support ticket for time-consuming issues and have the communication in one place. We have telephone numbers in the United States, the UK and Australia, so you are able to call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we supply feature live phone support for 14 hours every day. In case you are not sure which package is appropriate for your websites, you would like to find out more about a plan's features or you'd like to have any other kind of information about our solutions, you have the option to call any of the local numbers which we have in the United States of America, the United Kingdom and Australia and our support representatives will assist you. In case you currently have an account, you are able to contact us about sales and general issues, although we're often able to help with a multitude of technical issues as well. For entirely technical troubles you will have to take advantage of our integrated ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the better option in case your problem needs more time to be taken care of or it has to be escalated to our system administrators.