Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We provide a one–hour response time warranty for any ticket or email that you send to the client support staff. We will rapidly answer all the standard questions and forward right away the matter to our system administrators if any further assistance is required. If you make use of our Administration Services package, we will perform any of the included services at a time that has been agreed upon preliminary.
A Premium Customer Support Service
We’ll be available to you 24x7 to reply to any enquiries that you may have connected to our Web Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also require assistance handling server management tasks, you can check out our Administration Services package, which includes data backup hard disk storage space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and installation procedures
A User–Friendly Help Area
Each Linux dedicated servers hosting package includes our free–of–charge Web Control Panel, which sports a circumstantial knowledge base plus a selection of instructional video tutorials. Whenever you require assistance working with the Web Control Panel, just press the Help or Videos buttons situated in the upper right corner.