1 hour ticket response
Fast support is our number–one objective and this is why we’ve got a team of expert customer support engineers who are eager to offer a prompt reply to any question that you may possibly have. Just open your support ticket from the Web Control Panel and we will respond within 1 hour in the worst case scenario. Actually, we work hard and aim for a twenty–minute response time.
A Premium–Quality Technical Support Service
Our client support team representatives possess immense experience in the Linux shared website hosting packages world and are competent enough to come up with a prompt solution to your problem. If, however, the problem at hand is not within the competency of a support technician, the ticket will be sent to a programmer or sysadmin for further investigation.
An Easy–to–Browse Help Center
Included in the Web Control Panel is an easy–to–navigate Help Center section, which features a variety of information sources. You can search through a routinely updated knowledge base offering web hosting account administration articles and website management articles, watch our instructional video tutorials or have a gaze at the F.A.Q. archive.