Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Warranty

  • Our client help Dept is working day–and–night to take care of all your assistance inquiries. Each ticket you submit to us shall be addressed within up to one hour. If your issue requires assistance from one of our administrators, we will address the ticket to the technician in charge and will let you know that the case is under control.

  • Top quality support service

  • Expert Client Support Service

  • We are on line for you 24 hours a day to offer you useful information and client support and to help you with any difficulty that you may have when organizing your virtual server. We will support you with all pre–installed software applications, like your OS, server management panel (dependent upon the VPS type) and the Web Control Panel designed entirely by us.

  • Intuitive help center

  • An Educational Help Section

  • In the Web Control Panel that is provided for free with the virtual server, you can easily find an educative Help section, that includes everything you should learn about monitoring your web pages and applications. We have integrated a wide array of how–to reports and video guides that present the common web site maintenance responsibilities in an understandable manner.