Q: What does the web site migration service include? Will my website be secure?
A: When your current hosting provider can no longer match the demands of your site, or if you experience continuous downtime, or if you have to wait for hours for the client care staff to reply to you, it may be a good idea to switch your hosting provider, i.e. to migrate all the files for your web sites as well as your databases from your present provider to your new provider. At Mariachi Server, we know that this can often be hard and time–consuming. That’s why we will do all that for you for free!Our highly skilled technical staff members will move your website content from your current provider to us. Our technicians have got plenty of experience with website migration and can take care of everything – from a regular WordPress–based weblog or Joomla™–driven web site, to a very complex, custom–made app.
Q: How much time will it take for my web site to be transferred to your platform?
A: While we cannot give you an exact ETA, because there are many variables, including the size of the files and databases, the location of the present host’s server, the complexity of your website and the present workload of our Website Migration Department, etc., we will do our best to move your website within 48h, and in certain cases – within 24h (when the content is not large).
Q: My personal privacy concerns me. What info do you need?
A: We do not need any personal data. We will require, though, the login information for your present hosting account along with the name of the website that you want to transfer.
Q: You will access delicate info. How can I be sure that you won’t misuse it?
Q: Will my site be offline during the migration?
A: Nope. Your web site will stay fully operational during the migration. As soon as everything is done on our end, we’ll notify you so that you can preview it and check for any problems. If everything’s OK, all you will have to do is update your domain’s DNS resource records.
Q: Will my old web hosting provider have to do anything?
A: While we transfer your web content, your hosting provider won’t be aware of the migration at all. We will never get in touch with them in any way.
Q: Does it make a difference what platform my current hosting provider is using?
A: We support all Linux–driven hosting platforms. Fundamentally, if we can access your Control Panel, we’ll be able to transfer your site.The only platforms that we don’t support are closed–source web site management platforms like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.